Customer Care

Returns Policy


Sales Items:

Saudade de Voce does not accept returns (refund, exchange, or credit) on any sale item unless deemed faulty. We kindly ask to consider this before committing to a purchase.


Full Price Items:

Send an email to contact@saudadeswim.com specifying the problem / change/ refund you want to proceed with. 


We will gladly accept returns on all items within 14 days from time of shipment for store credit only. Items must be unwashed, unworn, and with original tags. 


Return handling and return shipping costs are responsibility of the customer. Shipping cost are non-refundable. 


WE ONLY ACCEPT AND EXCHANGE OR CREDIT IF THE FOLLOWING REQUIREMENTS ARE MET:

• The items are returned within 14 days of you receiving them. 

• The items must be in original condition. 

• Items must not have been worn, washed or altered in any way. 

• You must contact us at contact@saudadeswim.com prior to sending back the item. 

• Please choose carefully, returns for exchange of size or style can only occur ONCE. 


Return Process:

Please send the items you would like to return to the below address. 

Av 4 norte #6n – 67 Edificio Siglo 21 Oficina 611 Cali - Colombia 


Return handling and return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. 


If the price of the item you have chosen is inferior to your original order, after we have received your returned parcel, we will send you the new item along with a voucher for the remaining amount in an email. 


On the arrival of your returned parcel and create a voucher for the remaining amount that will be emailed to you. 


What if my order arrives damage?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately contact@saudadeswim.com so we can personally assists you and sort out your problem as quickly as possible.




Shipping Information


How long does domestic shipping take?

Standard orders are typically processed between 3-5 business days. Orders are in transit business days only. Please be aware that at times, unexpected delays may occur which Saudade de Voce has no control over and is not responsible for. 


Orders cannot be cancelled after they have been confirmed through our website. As soon as we process your order and your package has left, you will receive a shipping confirmation email including a tracking number. If you’re having trouble with your order, please don’t hesitate to contact us. 


Email contact@saudadeswim.com if you find that your order is taking longer than expected.  




Privacy


Thank you for visiting Saudadeswim.com we respect and protect the privacy of our users. 


Personal Information

If you contact us or place an order, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. Please do not give us other personal or sensitive information. 


You have the right to modify the information provided and you can always ask us to delete or correct your data. Cards information is hidden, even from us. 


Get In Touch


Please fill out the quick form and we will be in touch with lightning speed.

TEXT US

WhatsApp: +57 316 6006 966

EMAIL US

contact@saudadeswim.com